Terms & Conditions




Terms and Conditions



Welcome to Gemcal (https://gemcal.co.uk/) (“Gemcal,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our website or booking our services, you agree to be legally bound by these Terms.

If you do not agree to these Terms, please refrain from using our website or engaging our services.

  1. Company Overview

Gemcal is a UK-based provider of expert engineering services for automotive workshop equipment, specialising in service, repairs, inspection, and maintenance. We serve clients nationally with qualified engineers and support staff, offering reliable and compliant solutions for commercial garages, dealerships, and MOT stations.

  1. Services Offered

Gemcal provides:

  • Scheduled servicing and repairs for workshop equipment (including lifts, compressors, brake testers, etc.).
  • Emergency call-outs and diagnostics.
  • Equipment inspections and compliance testing (e.g. PUWER, LOLER).
  • Installation, calibration, and maintenance solutions.
  • Consultancy and support for garage setups.

All services are subject to availability and may be subject to additional terms depending on the service contract agreed.

  1. Booking and Service Appointments
  • Bookings can be made via our website, email, or by phone.
  • Appointments are confirmed once we issue a booking confirmation.
  • Clients must ensure site readiness, equipment access, and appropriate safety conditions for service.
  • Missed appointments without 24-hour notice may incur a call-out fee.
  1. Pricing and Payment
  • Pricing is based on the scope of work, distance, and service type.
  • All charges will be made clear in quotes or service agreements before work begins.
  • Payment terms are typically 30 days from invoice date unless otherwise agreed in writing.
  • We reserve the right to charge interest on overdue payments at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  1. Cancellations and Refunds
  • Cancellations must be made at least 24 hours in advance to avoid charges.
  • Refunds for prepaid services may be granted at our discretion, provided no part of the service has been rendered.
  • Special-order parts are non-refundable once ordered unless faulty.
  1. Warranty and Liability
  • We guarantee workmanship for a period of 3 months from service date unless otherwise stated.
  • Parts used may carry manufacturer warranties which we honour accordingly.
  • Gemcal is not liable for consequential damages, equipment downtime, or loss of revenue caused by faulty equipment or delays, unless due to proven negligence.
  1. Client Responsibilities

Clients are responsible for:

  • Providing accurate information at time of booking.
  • Ensuring clear and safe access to the premises and equipment.
  • Notifying Gemcal of any hazardous conditions or restricted access areas.
  1. Intellectual Property

All content on our website (including images, text, logos, and service information) is the property of Gemcal or its licensors. You may not copy, reproduce, or distribute any content without our prior written permission.

  1. Privacy and Data Protection

Please refer to our Privacy Policy for information on how we collect, store, and process your personal data in accordance with the UK GDPR and Data Protection Act 2018.

  1. Third-Party Links

Our website may contain links to third-party websites. Gemcal has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites.

  1. Changes to Terms

We reserve the right to update these Terms at any time. Changes will take effect upon publication on our website. Your continued use of our Services constitutes acceptance of any updates.

  1. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.